Terms of service

1. Introduction Welcome to www.heritageartisan.com. These Terms of Service ("Terms") govern your use of our website and your purchase of goods from Heritage Artisan Trading. By accessing our website and placing an order, you agree to be bound by these Terms.

2. Governing Law These Terms of Service and any separate agreements whereby we provide you with products shall be governed by and construed in accordance with the laws of the State of Qatar. This includes strict adherence to the Electronic Commerce and Transactions Law and Law No. (8) of 2008 on Consumer Protection.

3. Use of Our Website

  • Eligibility: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

  • Account Security: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device.

4. Products and Services

  • Artisanal Variations: We specialize in fine handmade Tunisian confectionery and crafts. Because our products are crafted by hand, slight variations in color, size, or design may occur. These variations are a mark of authenticity and do not constitute a defect.

  • Allergens & Ingredients: Our confectionery products may contain or come into contact with common allergens, including nuts, dairy, and wheat. While we strive to provide accurate ingredient lists, customers with severe food allergies should contact us before consuming our products.

  • Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.

5. Pricing and Payments

  • Currency: All prices on the website are listed in Qatari Riyals (QAR).

  • Price Changes: Prices for our products are subject to change without notice.

  • Billing Accuracy: We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

6. Shipping and Delivery Our delivery procedures, schedules, and flat-rate fees are detailed in our separate Shipping Policy. Deliveries are currently restricted to the State of Qatar.

7. Returns and Refunds Due to the consumable nature of our products and strict local health regulations, returns and refunds are handled under specific conditions. Please refer to our Return and Refund Policy for detailed information on cancellations, wrong orders, and claims.

8. Intellectual Property All content included on this site, such as text, graphics, logos, images, and product designs, is the property of Heritage Artisan Trading and protected by Qatari and international copyright laws. You may not use, reproduce, or distribute any of this content without our express written permission.

9. Limitation of Liability To the maximum extent permitted by applicable Qatari law, Heritage Artisan Trading shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of any of our products or the website. Our liability shall be limited strictly to the replacement of the product or the refund of the purchase price.

10. Changes to Terms of Service We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

11. Contact Information Questions about the Terms of Service should be sent to us via our Contact Us page.